I'm Carlos.
Building Design Systems at
Sun Life
Select Work
2022-2026
Adaptive approach
Working without rigid process by adapting to the problem, the team, and the system at hand.
Not every problem benefits from a predefined process. I take an emergent approach that flexes with the complexity in front of me. By listening first, mapping constraints, and understanding the system, I uncover practical paths forward that support clarity and momentum.
This adaptability helps teams navigate ambiguity and deliver scalable, intuitive experiences.
Systems thinking
Designing frameworks and structures that make complex products coherent and scalable.
My work often spans multi-channel ecosystems with intersecting rules, workflows, and audiences. I design patterns, structures, and interaction models that support consistency and reduce cognitive load.
By building systems that scale, teams deliver faster and products remain coherent, even as features grow and surfaces multiply across an organization.
Collaborative leadership
Leading through partnership by aligning teams, clarifying goals, and unblocking progress.
I lead through influence, not authority. Collaboration works best when goals are clear, communication is open, and decisions move without friction. I partner closely with product, engineering, research, and business teams to clarify priorities, navigate constraints, and keep momentum high.
The aim is always to create an environment where teams work smoothly together.
Strategic clarity
Creating clarity in ambiguity and shaping direction teams can move toward confidently.
Complex problems often lack clarity, alignment, and shared understanding. I focus on surfacing the real problem, defining what matters, and shaping direction that feels achievable and grounded.
By helping teams center on the same goals, constraints, and truths, progress becomes more deliberate, collaboration becomes smoother, and decisions become easier to make.
Experience
Sun Life
Design System Lead
Since March 2026
I lead the Design System and Accessibility centres of excellence at Sun Life, shaping scalable product foundations that support over 200 designers globally and enable teams to deliver consistent, accessible experiences across products and platforms.
Supply Ontario
Experience Designer
Jan 2025 to Mar 2026
Led digital experience strategy for Supply Ontario’s procurement ecosystem, unifying fragmented buyer and vendor journeys into cohesive, scalable experiences and defining the organization’s design system and accessibility foundations across teams.
Equifax Canada
Staff Product Designer
May 2022 to Aug 2024
Led product design across Equifax’s enterprise onboarding and verification platforms, modernizing legacy tools used by financial institutions to issue and manage credit as part of a large-scale digital transformation in a highly regulated financial environment. Guided product design for the Global Consumer Credit File, enabling newcomers to Canada to transition their credit history across borders.
Stagwell Global
Principal Product Designer
Feb 2017 to May 2022
Acted as a founding designer for key advertising, analytics, and influencer platforms now part of Stagwell’s Marketing Cloud, taking products from 0 → 1 and into active use by brands like Procter & Gamble, Disney, Robinhood, Rivian, and Samsung. Defined product direction and established shared design foundations that enabled consistent, scalable experiences across the portfolio.