I'm Carlos.
I bring clarity to complex problems and help teams deliver at scale.
Design Systems at
Sun Life
Work
Approach
Adapt to the problem
The process should adapt to the problem, not the other way around.
Not every problem benefits from a predefined process. I take an emergent approach that flexes with the complexity in front of me. By listening first, mapping constraints, and understanding the system, I uncover practical paths forward that support clarity and momentum.
Think in systems
Great products grow from strong foundations, not isolated screens.
Whether I'm designing a workflow, platform, or design system, I look beyond individual features to understand how everything fits together. By creating shared patterns, clear structures, and scalable foundations, teams can move faster while delivering more consistent experiences as products evolve.
Lead through partnership
The best decisions emerge through alignment, not authority.
I believe leadership is built through trust, clarity, and shared ownership. By partnering closely with product, engineering, research, and business teams, I help align priorities, make tradeoffs visible, and create an environment where decisions move forward collaboratively.
Sweat the details
Quality is the accumulation of hundreds of thoughtful decisions.
The details matter because they're often where complexity either disappears or becomes obvious. Typography, interaction, accessibility, and consistency aren't finishing touches. They're the decisions that shape how intuitive, trustworthy, and polished a product feels in everyday use.
Experience
Sun Life
Design System Lead
Since March 2026
Lead the Design System and Accessibility Centres of Excellence at Sun Life Canada, setting the strategy, governance, and direction for the design system. Establish the standards that enable teams to design and build consistently at scale while advancing AI-enabled workflows that streamline documentation, component creation, and design operations.
Supply Ontario
Experience Designer
Jan 2025 to Mar 2026
Led digital experience strategy across Supply Ontario, shaping the organization’s procurement platform while building its design system and accessibility program from the ground up. Established the foundations, governance, and shared patterns that enabled teams to deliver consistent digital experiences at scale.
Equifax Canada
Staff Product Designer
May 2022 to Aug 2024
Led a multidisciplinary team of six designers while driving product strategy across Equifax’s enterprise onboarding and verification platforms. Extended the global Signal design system for Canada, modernized critical financial workflows, and helped guide large-scale digital transformation within a highly regulated environment.
Stagwell Global
Principal Product Designer
Feb 2017 to May 2022
Acted as a founding designer for advertising, analytics, and creator platforms that now form part of Stagwell’s Marketing Cloud, taking products from 0 → 1 into active use by brands like Procter & Gamble, Disney, Robinhood, Rivian, and Samsung. Defined product direction and established shared design foundations that enabled consistent, scalable experiences across the portfolio.